FAQs

Frequently Asked Questions

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General FAQs

At this time, we remediate PDF Files whether scanned pdfs, image pdfs, untagged pdfs or even tagged pdfs. In addition, we also make accessible Word documents whether doc or docx and PowerPoint presentations whether ppt or pptx.

We work with the PDF techniques developed for the Web Content Accessibility Guideline 2.0 and 2.1. Further, our accessible documents comply with PDF U/A. We can also achieve HHS compliance in accordance with section 508. In Word and PowerPoint, we follow the accessibility best practices & techniques. To know more about the difference in these accessibility standards click here

Yes, we do. We make PDF form accessible and usable by screen reader users.
Yes, we tag both simple and complex tables. We add headers and ids to ensure that tables are accessible. We ensure that tables are tested by screen reader users.
Yes, all of our documents are tested by screen reader users.

Prices vary depending on the file type and delivery option chosen. Sign up for a free Pay As You Go Account or reach out to us to know about our volume pricing for Premium and Enterprise Accounts.

For files that are 50 pages or smaller, only normal and expedited delivery options are available. However, for larger files of more than 50 pages - normal, expedited, and rush delivery options are available.

No, there is no extra cost. We write all the image descriptions for English documents. For other languages support, you can write into sales@247accessibledocuments.com.

We do not have any restrictions on the number of files in order. Whether you are a Pay-As-You-Go, Premium, or Enterprise user you can upload multiple files in an order.

Alt text or alternative text describes the appearance of an image and is read aloud by screen readers. Alt-text of more than 300 characters is considered to be extended alt-text. This service is chargeable upon completion of the order, depending upon the number of extended alt-texts required in the document.

It is a brief description of how the data is organized in a complex table. This service is chargeable upon completion of the order, depending upon the number of table summaries required in the document.

At 247 Accessible Documents, we work with our customers to meet their accessibility needs. You can request a modification of the file within 3 days of the delivery and we will make the changes at no extra cost. Please ensure to ask for all the changes at one time, since we allow only one modification.

If you are planning on subscribing, please write into sales@247accessibledocuments.com to discuss the possible options of suitable payment methods.

Yes, you can have multiple admins in a premium or enterprise subscription.

Since the original subscription cost was added as credits to your account, you can upgrade at any time and only the difference in the cost will have to paid. This difference will also get added as credits to your account.
You can cancel or downgrade your subscription at any point. However, the credits in your account will not be refunded and would remain as credits in your account even after its converted to a pay-as-you-go account.

Reading PDFs with Screen reader FAQs

Yes, you can read a PDF in a browser, but the experience won’t be optimal. A screen reader will read the content of the PDF but will not identify the structure correctly. For example, screen reader will read the alternate text for an image but not identify that there is an image present. Screen reader will read alternate text as “BarrierBreak– creating a limitless future” but not announce “Graphic” or “Image”. In some cases, screen reader will read the heading levels incorrectly or even worse not identify the heading tag at all.
The recommended solution is to read PDF documents using Adobe Acrobat Reader DC. Maximum support for reading accessible PDF documents is present in Acrobat Reader with different screen readers.
Use Adobe Acrobat Reader DC to read an accessible PDF document with different screen readers. This is applicable for both Windows and Mac screen readers.
Yes, that’s an ideal way to read an accessible PDF with a screen reader. However, if you don’t wish to download the PDF make sure to configure your browser to open the document in Acrobat Reader and not a browser plug-in. Refer to Adobe’s article on how to Configure browser to use Adobe PDF plug-in to open online PDF files for more information.
On Windows, use NVDA or JAWS to read accessible PDFs using Acrobat Reader. On Mac, use VoiceOver to read PDF documents using Acrobat Reader. A word of caution Mac Preview does not correctly render different tags added to make the PDF document accessible. So, if you try to read accessible PDFs with Preview and Mac VoiceOver, you won’t get an accessible experience.
This is because in Acrobat Reader, under Preferences – Reading Category, you would have opted to “Only read the currently visible pages”. You can change this by performing the following steps:

  1. In Acrobat Reader, go to Edit menu.

  2. Select “Preferences” to open the “Preferences” dialog.

  3. Or directly press “Ctrl + K” to open the “Preferences” dialog and skip the first 2 steps.

  4. From “Categories” select “Reading”.

  5. From “Page vs Document” select “Read the entire document” option.

  6. Hit Ok to save your settings.


Note: You’ll have to close Acrobat Reader and launch it again for the setting to take effect.
You can use the standard reading keystrokes of different screen readers to read a PDF document. For example, you can use “Insert + T” to read the document title, “H” to jump to next heading, “G” to jump to next image and so on with NVDA or JAWS on Windows. You can refer to the Cheat Sheet – Screen Reader Commands for JAWS, NVDA – PDF for a full list of keystrokes that can be used to read PDF documents.
When you have opted to “Read the entire document” option in Acrobat Reader “Preferences” dialog, a screen reader will load the entire document. This takes a few minutes before the screen reader starts reading. If you try to read the document while the screen reader is loading the document, it will say “Empty page”. This is very much the case for large files. So, it is recommended to let the screen reader finish loading the document before you start reading. Alternatively, you can opt to “Only read the currently visible pages” in the “Preferences” dialog and start reading!
On Windows, when you launch Acrobat Reader for the first time with a screen reader running, you’ll be presented with “Accessibility Setup Assistant” dialog. Here you will be presented with different options based on different assistive technology. So, select “Set options for screen readers” and follow the on-screen instructions. As you proceed further in the Accessibility Set up Assistant dialog, use the default options for a smooth screen reading experience. You can opt to select the “Only read the currently visible pages” option if you want your screen reader to read one page at a time. Other than this all the default options work well with different screen readers.

Tip: You can launch the Set up Assistant any time by pointing to “Edit” menu > “Accessibility”.
The Adobe online help site has useful information about Reading PDF with Reflow and Accessibility Features. Information about reading PDFs with screen readers is available too!
When the heading text spans across multiple lines, JAWS and NVDA will announce the heading level repetitively while navigating using Up or Down Arrow keys. However, if you press “H”, “Shift + H” or pull up the list of headings the heading text will be read out only once.
JAWS does read row headers in a table. For JAWS to read row headers, press “Alt + Ctrl + Up Arrow” or “Alt + Ctrl + Down Arrow”. If you press “Alt + Ctrl + Left Arrow” or “Alt + Ctrl + Right Arrow” then JAWS will read column headers.
NVDA and JAWS will read label for form fields twice when you navigate using the Arrow keys. If you press “Tab” or “Shift + Tab” keys or even the form quick navigation keys, then both NVDA and JAWS will read the label only once.
JAWS tends to get in a loop when the “Zoom” level is set to “Automatic” under “Page Display” in the Preferences dialog. You can jump out of the loop by pressing any of the quick navigation keys. Alternatively, set the “Zoom” level to “Fit Page” and prevent JAWS from getting in a loop. To change the zoom settings, perform the following steps:

  1. Press “Ctrl + K” to open the “Preferences” dialog.

  2. In the “Category”, select “Page Display”.

  3. In the “Zoom” drop-down, select “Fit Page” option.

  4. Hit Ok to save the changes.

On a Mac, use Adobe Acrobat Reader DC to read accessible PDF documents with VoiceOver. The experience of reading accessible PDF documents is optimal on Acrobat Reader with VoiceOver.

You can opt to access PDF documents using Preview on a Mac but the experience for VoiceOver users will be below par as compared to Acrobat Reader.
In Preview, VoiceOver does not render structural information of an accessible PDF document for its users. Headings, lists, tables, images, and other elements are not identified by VoiceOver in Preview. For an accessible experience, use Acrobat Reader to read PDF documents with Mac VoiceOver.
Yes, this is a known limitation, list structure is not rendered by VoiceOver in PDF documents. Even though lists are tagged correctly in an accessible PDF document, VoiceOver does not identify list while reading the document using Acrobat Reader.

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