Frequently Asked Questions
Need answers? Find them here
What type of Documents do you make accessible?
What accessibility standards do you meet?
We work with the PDF techniques developed for the Web Content Accessibility Guideline 2.0 and 2.1. Further, our accessible documents comply with PDF U/A. We can also achieve HHS compliance in accordance with section 508. In Word and PowerPoint, we follow the accessibility best practices & techniques. To know more about the difference in these accessibility standards click here
Do you make forms accessible?
Do you even make complex tables accessible in PDF documents?
Do you test with screen reader users?
What is the cost per file?
Prices vary depending on the file type and delivery option chosen. Sign up for a free Pay As You Go Account or reach out to us to know about our volume pricing for Premium and Enterprise Accounts.
Is expedited and rush delivery available for all sizes of files?
For files that are 50 pages or smaller, only normal and expedited delivery options are available. However, for larger files of more than 50 pages - normal, expedited, and rush delivery options are available.
Do we have to pay extra for alt-text/image descriptions?
No, there is no extra cost. We write all the image descriptions for English documents. For other languages support, you can write into email@example.com.
How many files can I upload at a time?
We do not have any restrictions on the number of files in order. Whether you are a Pay-As-You-Go, Premium, or Enterprise user you can upload multiple files in an order.
What is extended Alt-text?
Alt text or alternative text describes the appearance of an image and is read aloud by screen readers. Alt-text of more than 300 characters is considered to be extended alt-text. This service is chargeable upon completion of the order, depending upon the number of extended alt-texts required in the document.
What is a table summary?
It is a brief description of how the data is organized in a complex table. This service is chargeable upon completion of the order, depending upon the number of table summaries required in the document.
I have a different view on the accessibility of the document and want some changes. Do I have to pay extra for the changes?
At 247 Accessible Documents, we work with our customers to meet their accessibility needs. You can request a modification of the file within 3 days of the delivery and we will make the changes at no extra cost. Please ensure to ask for all the changes at one time, since we allow only one modification.
My organization doesn’t allow credit or debit cards to be used for payment. Is there any other payment method?
If I have multiple users, can I have more than 1 admin?
Yes, you can have multiple admins in a premium or enterprise subscription.
Can I upgrade my subscription midway through the year?
Can I cancel or downgrade my subscription midway through the year?
Reading PDFs with Screen reader FAQs
Can I read a PDF in my browser?
The recommended solution is to read PDF documents using Adobe Acrobat Reader DC. Maximum support for reading accessible PDF documents is present in Acrobat Reader with different screen readers.
Which application should I use to read a PDF document?
Do I need to download the PDF and read it?
Which is the recommended screen reader to read a PDF?
Why is my screen reader reading only one page in a PDF?
- In Acrobat Reader, go to Edit menu.
- Select “Preferences” to open the “Preferences” dialog.
- Or directly press “Ctrl + K” to open the “Preferences” dialog and skip the first 2 steps.
- From “Categories” select “Reading”.
- From “Page vs Document” select “Read the entire document” option.
- Hit Ok to save your settings.
Note: You’ll have to close Acrobat Reader and launch it again for the setting to take effect.
Which keystrokes should I use to read the PDF?
Why does my screen reader announce “Empty page” in PDFs?
What reading settings should I configure in Acrobat Reader for a smooth screen reading experience?
Tip: You can launch the Set up Assistant any time by pointing to “Edit” menu > “Accessibility”.
The Adobe online help site has useful information about Reading PDF with Reflow and Accessibility Features. Information about reading PDFs with screen readers is available too!
Why do JAWS & NVDA announce heading levels repetitively while navigating with Arrow keys?
Why is JAWS not reading row headers in a table?
Why does NVDA and JAWS read labels for form fields twice?
Why does JAWS get in a loop while reading a PDF document?
- Press “Ctrl + K” to open the “Preferences” dialog.
- In the “Category”, select “Page Display”.
- In the “Zoom” drop-down, select “Fit Page” option.
- Hit Ok to save the changes.
On a Mac, which application should I use to read PDF documents?
You can opt to access PDF documents using Preview on a Mac but the experience for VoiceOver users will be below par as compared to Acrobat Reader.