Last updated: September 2022.
247 Accessible Documents Pte. Ltd. (“us”, “we”, or “our”) operates the www.247accessibledocuments.com website (the “Site”).
This page informs you of our policies regarding the collection, use, and disclosure of Personal Information (as defined below) when you use our on-demand documents accessibility conversion service (“Services”).
Data Controller and Data Processor
We process two main types of personal data.
- Customer Data - Personal data that forms part of data that is processed on behalf of our customers and their end-user.
- Other Data - Personal data about our customers, visitors, and other individuals that is collected and processed directly by us.
Our customers are the controller of Customer Data. We are the processor of Customer Data and the controller of Other Data.
Domains and Websites for this Policy
For the purposes of this Policy, the term, “Websites”, shall refer to www.247accessibledocuments.com.
Information We Collect
As customers, you provide data to us for processing as part of the usage of our services.
Customer Data may be processed by us as a result of customer’s use of the Services when our customers, or their end-users, provide information, including Personal Data that Customers hold and are authorized or entitled to disclose.
This data includes, but is not limited to, name, email address, phone number, and postal address. We collect billing details for invoice purposes.
Customers provide data that is necessary to create user accounts.
For the creation of user accounts, Customers provide their name, email address, telephone number, and correspondence address. You also provide billing details for invoicing purposes.
We collect personal information when you use our website/services or provide the personal information directly to us
- Contact Us Data - When you enquire about our services, we collect and store this data to communicate with you and respond to your inquiry.
- Log Data - We collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
- Other Data - Apart from data that you provide us directly, we also collect from you, we also may collect information about you from publicly available sources and third-party sources like professional network sites.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information about your actions to the owners of the website.
Most web browsers allow you some control of cookies through browser settings.
Outlined below are the categories of cookies along with a description of what they are used for.
- Strictly Necessary Cookies - These cookies are needed to run our website, to keep it secure, and to comply with regulations that apply to us.
- Functional Cookies – We may use functional cookies on our website. These cookies allow us to remember information you enter or choices you make and provide you with enhanced, more personalized features.
- Performance/Analytics Cookies – We may use performance/analytics cookies on our website. These cookies collect information about how visitors use our website and services, including which pages visitors go to most often and if they receive error messages from certain pages. It is used to improve how our website functions and performs.
The users have the option of blocking or not allowing cookies, which is provided for by most of the web browsers alerting you every time a cookie is being delivered to your computer system.
How We Use Your Data
Lawful Bases for Processing
We process your personal information only when we have a lawful basis. Presently, we use the Performance of Contract (i.e., to deliver the services to our customers) and consent as the lawful basis for processing. For certain processing, we may also use legitimate interests as provided under the Data Protection Regulations.
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
Where you have consented to a particular processing, you have a right to withdraw the consent at any time.
How We Use Customer Data
We use your data to authenticate you and authorize access to our services.
When we work as a data processor, we only process Customer Data on behalf of our customers and in accordance with their instructions provided in the applicable Services agreement between us and the Customer, or as otherwise authorized by the Customer.
We use the data that we have about you to provide our services and provide support to you. In each case, we collect such information only in so far as is necessary or appropriate to fulfil the purpose of the interaction with our services.
Uses of Your Information:
- To deliver our services. We process Customer Data as a Data Processor to provide our services to our customers.
- To send administrative emails and other communications. We may send you service, technical, and other administrative emails, messages, and other types of communications. We may contact you to inform you about changes in our Services and our Services offerings.
- To provide Customer support. If you send us a request (for example via a support email or one of our feedback mechanisms), we respond to your request or help your issues.
- Security purposes: To investigate, prevent, or take action regarding illegal activities, suspected fraud, and situations involving potential threats to the safety of any person.
- Other purposes: For any other purpose as provided for in the Services Agreement between us and the Customer, or as otherwise authorized by the Customer;
- In accordance with or as may be required by law.
How We Use Other Data?
We may send you service-related messages or marketing / promotional materials. You may choose to restrict the collection or use of your personal information.
We will update you with improvements in our services, new features and from time to time also carry out direct marketing of our services.
Data Retention Policy
Customer Data - We will retain Customer Data in accordance with our customer’s instructions, including any applicable terms in the Customer Agreement and as required by applicable law. When our customer decides to stop using our services, we will either delete or return all Customer Data, as per our customer’s instructions.
Your information shared with others
While we aim to limit the sharing of your data, at times, it is necessary to share your data with certain third parties.
We may share Personal information if sharing of such information is necessary:
- to comply with legal processes or governmental requests;
- for prevention of fraud;
- for issues involving information security, or
- to protect your rights; and
- rights of the general public.
Recipients of your data
We may share your information with the following categories of third parties:
- Third-party vendors and other service providers that perform services on our behalf, as needed to carry out their work for us, which may include data center services, SMTP services, Cloud computing services, web-based collaborative platform, and analytics services.
- Other parties in connection with a company transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related or similar proceedings.
- Third parties as required by law or court order, or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our contract with the Customer or to protect the security or integrity of the Services; and/or (c) to exercise or protect the rights, property, or personal safety of us, our customers, or others.
The security of your Personal Information is important to us.
We implement security controls to prevent breaches and unauthorized access to your data.
We maintain reasonable and appropriate security measures to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
Examples of security measures include physical access controls, HTTPS, restricted access to data, monitoring for threats and vulnerabilities, etc.
We restrict access to the personal information we collect to those who have a valid business need to know that information. We endeavour to use reasonable security safeguards, practices, and procedures, and we commit to the highest level of care to protect the privacy and integrity of personal information, throughout its useful life-cycle, from collection until destruction.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.
These countries may not have the same standard of data protection laws as your own country. These international transfers of your personal information are made pursuant to the appropriate safeguards (such as the standard data protection clauses adopted by the European Commission).
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
Our Services do not address anyone under the age of 14 years (“Child/Children”).
We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your Child or Children has/have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a Child without verification of parental consent, we shall initiate steps to remove that information from our servers.
You can request to access, update or correct your personal information. You also have the right to object to direct marketing.
You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation (“GDPR”), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you also have the right to request for deletion or restriction of your personal information and ask for portability of your personal information.
Your Rights to Control Data
Whenever you use our services, we aim to provide you easy means to access, modify, delete, object to or restrict the use of your personal information.
We strive to give you ways to access, update/modify your data quickly, or delete it unless we have to keep that information for legal purposes. These rights can be exercised by contacting us with your specific request.
- Change or Correct Data: You can ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
- Delete Data: You can ask us to erase or delete all or some of your personal information (e.g., if it is no longer necessary to provide Services to you).
- Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal information (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if you think your personal information is inaccurate or unlawfully held).
- Right to Access and/or Take Your Data: You can ask us for a copy of your personal information and can ask for a copy of the personal information you provided in machine-readable form.
- Rights related to automated decision-making including profiling
If you are a resident of the European Economic Area and we maintain your Personal Information within the scope of the General Data Protection Regulation (GDPR), you have additional rights. If you are not satisfied with the resolution, you can also lodge a complaint with the Supervisory Authority in the country of your residence.