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Frequently Asked Questions

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What type of documents do you make accessible?

At this time, we remediate PDF Files whether scanned pdfs, image pdfs, untagged pdfs or even tagged pdfs. In addition, we also make accessible Word documents whether doc or docx and PowerPoint presentations whether ppt or pptx.

What accessibility standards do you meet?

We work with the PDF techniques developed for the Web Content Accessibility Guideline 2.0. In Word and PowerPoint, we follow the accessibility best practices & techniques.

Do we have to pay extra for image descriptions?

No, there is no extra cost. We write all the image descriptions for English documents. For other languages support, you can write into sales@247accessibledocuments.com.

I have a different view on the accessibility of the document and want some changes. Do I have to pay extra for the changes?

At 247 Accessible Documents, we work with our customers to meet their accessibility needs. You can request a modification of the file within 3 days of the delivery and we will make the changes at no extra cost. Please ensure to ask for all the changes at one time, since we allow one modification.

Do you test with screen reader users?

Yes, all of our documents are tested by screen reader users.

My organization doesn’t allow credits or debit cards for payment. Is there any other payment method?

Please write into sales@247accessibledocuments.com and we can setup a wire transfer or a bank payment facility.

How is the PDF document made accessible?

The uploaded PDF is first tagged, we add the image descriptions, rectify the reading order and then test the pdf before delivering the document.

Do you even make complex tables accessible in PDF documents?

Yes, we tag both simple and complex tables. We add headers and ids to ensure that tables are accessible. We ensure that tables are tested by screen reader users.

Do you make forms accessible?

Yes, we do. We make PDF form accessible and usable by screen reader users.

How do you charge per PDF form file?

We treat a file with even one page of PDF form as a PDF Form file and we charge USD 50 Per Page. For example: If you have a 10 pages file with one page as PDF Form we will charge for 10 Pages multiplied by USD 50.